Front Office Staff (Restaurant) - Bali

Join MDA Restaurants, a premier dining destination in Bali, as our Front Office Staff and become the face of our hospitality! In this dynamic role, you will be the first point of contact for our guests, ensuring their experience starts with warmth and professionalism. MDA Restaurants is a renowned chain known for its exceptional service and culinary excellence, offering a diverse menu that caters to various tastes and preferences. Located in the heart of Bali, our restaurant is a popular spot for both locals and tourists alike.

As a Front Office Staff, you will be responsible for greeting guests, assisting with reservations, and providing information about our menu and special offers. You will also be the first line of support for our guests, ensuring their needs are met promptly and efficiently. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where your hospitality skills will be put to the test and your ability to create memorable guest experiences will be highly valued.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with warmth and professionalism, ensuring they feel valued and at home.
• Assist with reservations, table assignments, and seating arrangements to ensure a smooth and efficient dining experience.
• Provide information about the menu, special offers, and dining options to help guests make informed decisions.
• Handle guest inquiries and complaints promptly and professionally, ensuring their satisfaction and loyalty.
• Collaborate with the kitchen and other staff members to ensure timely service and maintain high standards of cleanliness and presentation.
• Assist with cashier duties, including processing payments and providing receipts.
• Maintain a clean and organized front office area, including the reception desk, waiting area, and restrooms.
• Promote our restaurant's events, promotions, and special offers to enhance guest engagement and loyalty.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or customer service role, preferably in the hospitality or restaurant industry.
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken, is required. Knowledge of local languages such as Indonesian or Balinese is a plus.
• Familiarity with basic computer systems and software, such as reservation systems and point-of-sale (POS) software.
• Ability to work well under pressure and in a fast-paced environment, with a positive and can-do attitude.
• High school diploma or equivalent. Relevant certifications or training in hospitality or customer service are a plus.
• Attractive and professional appearance, with the ability to dress appropriately for a dining establishment.

🛠️ Keahlian

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