Guest Service Agent (Front Desk) - Hospitality & Tourism

Join the Hotel Metland Seva Seminyak, where we redefine hospitality with our signature “Experience Beyond Stay” philosophy. Nestled in the heart of Bali’s vibrant Seminyak district, our hotel blends modern luxury with authentic Balinese warmth, offering guests a true home away from home. As a Guest Service Agent (Front Desk), you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. Our hotel is more than just a place to stay; it’s an experience that leaves a lasting impression.

In this role, you’ll interact with guests from various backgrounds, providing exceptional service and ensuring their needs are met with a smile. Daily tasks include checking guests in and out, handling reservations, managing room allocations, and addressing any issues that may arise. Our hotel uses the latest technology, including the PMS (Property Management System) and CRS (Central Reservation System), to streamline operations and enhance guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Handle check-ins and check-outs efficiently, utilizing the PMS and CRS systems.
• Manage room allocations and ensure rooms are ready for guests.
• Process payments and manage guest accounts, including room charges and additional services.
• Address guest inquiries and concerns promptly, providing accurate information and solutions.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Maintain a high level of professionalism and confidentiality at all times.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or guest service role in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with hospitality software such as PMS and CRS is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent, with a hospitality-related certification preferred.
• Must be available to work full-time, including weekends and holidays.

🛠️ Keahlian

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