Customer Service Representative - Balikpapan (Kalimantan Timur)

Join Datascrip as a Customer Service Representative in Balikpapan, Kalimantan Timur and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will serve as the first point of contact for customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. Our team is dedicated to providing top-notch customer support, and we are looking for someone who is passionate about building strong relationships with our clients. This is an excellent opportunity to grow your career in a supportive and innovative environment.

At Datascrip, we are committed to leveraging technology to streamline our operations and enhance customer experiences. As a Customer Service Representative, you will utilize tools such as CRM systems, helpdesk software, and communication platforms to ensure seamless interactions with our clients. This role offers a dynamic work environment where you can apply your problem-solving skills and customer service expertise to make a real impact.

If you are a proactive and detail-oriented individual with a strong desire to help others, we invite you to be part of our team in Balikpapan. Join us and contribute to our mission of delivering outstanding service and driving customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate teams when necessary.
• Utilize CRM systems and helpdesk software to manage customer interactions and track service requests.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Provide exceptional customer service by demonstrating professionalism, empathy, and a positive attitude.
• Collaborate with cross-functional teams to ensure consistent and high-quality service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay updated with industry best practices and trends in customer service to continuously enhance service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong problem-solving and analytical skills to handle complex customer inquiries.
• Proficiency in using CRM systems, helpdesk software, and communication platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in Indonesian and English, both written and spoken.

🛠️ Keahlian

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